My grandmother was part of Hospice Buffalo’s wonderful program through her last days — what struck me most positively were the courteousness and professionalism with which her situation was handled every step along the way — everyone made us feel absolutely at ease despite how hard things are already naturally during those times — both kinds words, compassion & effective treatments were present while she was under their care — it certainly made all the difference knowing someone cared & had knowledge about her case at all times (24/7) – overall remarkable attitude from each person involved – thank you people honestly!!